Privacy notice.

Manelisi Technologies (Pty) Ltd is the responsible party for the personal information described in this notice, in the sense the Protection of Personal Information Act 4 of 2013 (POPIA) uses that term. In plainer language, we decide what is collected on this website and what happens to it, and we are accountable for it.

We have an Information Officer who is accountable for how personal information is handled here. They are reachable at privacy@manelisi.com.

If you have a question about your information, or you want to exercise any of the rights in section 7 below, that is the address to write to.

We collect three kinds of information, and the third is much more detailed than the other two, so it is worth reading if you are thinking of completing the company profile.

The contact form asks for your name, organisation, work email, phone number, what you need and your timeline, plus whatever you write in your own words. We also record the page you sent it from, your IP address and your browser, because that is what makes spam filtering possible.

This is the detailed one. The profiling questionnaire asks 61 questions about your organisation: its size, industry, turnover band, operations and processes, the systems it runs, its security and continuity arrangements, its compliance obligations, the average age and digital confidence of its workforce, its history with previous projects, its challenges and its priorities. It also asks for your name, role, email and phone number so we can send you the assessment.

Much of that is commercially sensitive information about your employer rather than personal information about you. Please only complete it if you are authorised to share it. Section 4 of our terms and conditions covers this.

We use it for one purpose: to prepare a written digital maturity assessment and to discuss that assessment with you. We do not sell it, we do not share it with other clients, and we do not use it as an example in marketing material unless you have given us separate written permission.

None of our forms asks for special personal information as POPIA section 26 defines it: no religious or philosophical beliefs, race or ethnic origin, trade union membership, political persuasion, health or sex life, biometric information, or criminal behaviour. We also never ask for an identity number, a bank account number or a password. If a page on this website ever appears to ask you for any of those, it is not ours. Please tell us.

POPIA requires a lawful justification for processing, over and above having a good reason. Ours are:

You can withdraw consent at any time by writing to our Information Officer. That does not undo processing that has already lawfully happened, and it may mean we can no longer complete an assessment you asked for.

We do not sell personal information, and we do not share it for anyone else’s marketing. It reaches the following third parties because the website could not work otherwise:

Google and Automattic process information outside South Africa, which POPIA section 72 treats as a transborder flow. We rely on the fact that both are bound by their own binding contractual terms giving effect to protection substantially similar to POPIA, and that the transfer is necessary for the performance of what you asked us to do. Copies of the relevant terms are available from our Information Officer on request.

Submissions our spam filter rejects are kept as a short record and are never read as enquiries. You can ask us to delete anything you have sent us sooner than the periods above, and we will unless a law requires us to keep it.

POPIA section 19 requires reasonable technical and organisational measures. Ours, specifically:

No system is perfectly secure. If we have reasonable grounds to believe your personal information has been accessed by someone unauthorised, POPIA section 22 requires us to notify both the regulator and you, and we will.

This site sets no cookies of its own. What it does set, through the two Google services and one browser feature, is:

You can block or delete cookies in your browser settings. Blocking the reCAPTCHA cookie does not stop you using the forms: our endpoints are built to accept a submission that arrives without a reCAPTCHA result and flag it for a human to look at, because a blocked script is far more often a corporate firewall than a bot.

We do not use advertising or cross-site tracking cookies, and we do not respond to the Do Not Track browser signal, because there is no agreed standard for what responding to it should mean.

Under POPIA you may:

Write to our Information Officer at privacy@manelisi.com. We will confirm your identity first, because handing your information to someone claiming to be you would be the very thing this notice exists to prevent, and we will respond as soon as we reasonably can.

If you would rather make the request on a form, ask us and we will send you the appropriate one.

If you send us an enquiry or a company profile, we will reply about that. That is not marketing, it is the thing you asked for.

POPIA section 69 does not allow us to send you unsolicited electronic marketing unless you are already our customer or you have given us permission. So we will not add you to a mailing list because you completed the profile. If we ever want to send you something more general, we will ask first, and every message we do send will carry a working way to stop them.

This is a business-to-business website and nothing on it is directed at children. We do not knowingly collect personal information about anyone under 18. POPIA requires a competent person’s consent for a child’s information, and we have no basis on which to obtain it here. If you believe a child has sent us something, tell our Information Officer and we will delete it.

We will update this page when what we do changes. The date at the top always reflects the current version. If a change materially affects how we handle information you have already given us, we will contact you directly rather than rely on you noticing a new date.

Write to our Information Officer at privacy@manelisi.com and tell us what has gone wrong. We would far rather hear it from you directly, and most things are fixable quickly once someone knows about them.

We will look into it, tell you what we find, and say what we are doing about it. If you are still not satisfied after that, POPIA preserves whatever further steps the law allows you to take.